ESTIMATES ARE GOOD FOR 30 DAYS.
These policies are NON-NEGOTIABLE & apply to all jobs.
Payment of Fees: Fees are due & payable on the following schedule: Design Services require a non refundable deposit. The deposit is determined by the total cost of services: Total cost/deposit
$100 and under - $40
$100-$200 - $80
$300+ - $140
-The remaining is due within 30days or upon completion of the service which ever comes first unless we have discussed a payment plan.
$25 late fee will be applied every 30day until full payment is received.
-Payments accepted: Paypal, Visa, Mastercard, American Express, Check, Money Order (cash only when person to person).
-Payment processing time for card purchases is 3 business days.
-Extra Services like research of stock art, internet set up fees and hosting fees are due upon purchase.
- All printing must be paid in full at the time of ordered.
Deposits: Payment of Deposit is due to begin the project outlined in your estimate. If we do our best and provide you with all the designs in the estimate, including a couple extra if you don't like any of your choices at all, Deposits are NON REFUNDABLE. This is not negotiable. IF you should choose to change your company name while we are working on the project, we are NOT responsible for doing a new job for you for free. If we do not hold up our end of the agreement and do not provide you with designs, you are entitled to a refund.
Maintenance: After completion of a website project, maintenance is billed at an hourly rate of $55 & billed at the first of each month.
Stock Art: We reserve the right to use stock images to create your graphic designs; if you request certain stock art; you will be responsible for the costs.
RUSH FEES: Any job that is pushed ahead of regularly scheduled jobs for emergency purposes will have an automatic rush fee added of $50 & up for all designs. Generally we do not accept rush jobs.
Timelines: After deposit is given, we will provide you will an estimated turnaround time. This turnaround time is from the date we have ALL CONTENT FROM YOU that is needed to design your project. Without content from you, the design job can not be fully understood or planned out. If you decide to take a break from the project without informing Metro-designs Design, & then return a month later, we can not guarantee you will still be first in line for design work. We will do our best to work you back into the schedule as time permits. Clients that disappear longer than 2 months, the project will be cancelled and deposits will NOT be refunded.
Property Rights: The elements of design work for the project remain Metro-designs property whether or not the project is executed. If client chooses to terminate the project at any time in the future, Metro-designs reserves the right to retain the rights for usage. Until final payment is made, Metro-designs retains ownership of all artwork and website architecture. After final payment, you own your finished product but we reserve the rights to the elements used to create your images including fonts, illustrations (unless custom ordered) patterns, stock art, textures, color combos & shapes. We also reserve the right to display the work we provided you with as reference to our skills and my be used online as promotional items for Salon Graphics.
Approval of Final Artwork: The Client shall proofread ** & approve all final type before the production of artwork. Final proof will include artwork, size, shipping address & quantity. The email verification of the Client’s Representative shall be conclusive as to the approval of all artwork, drawings & other items prior to their release for printing, fabrication, or installation. Metro-designs does not offer proofreading, editing or copy writing. NO refunds or reprints are given after a final approved design has gone to print. *WE ARE NOT RESPONSIBLE FOR PROOF READING YOUR COPY.
Ownership: All drawings, artwork, specifications, & other visual presentation materials remain the property of the Designer to show in printed or online portfolios for the length of the lifetime of the artist. All preliminary concepts & visual presentations produced by the Designer remain the property of the Designer & may not be used by the Client without the written permission of the Designer. Final artwork & concepts may not be given to other artists to alter, reproduce or post online in any way without express permission of Metro-designs.
The Designer shall retain all artwork, drawings, & specifications, for which reproduction rights have been granted for a specified period from the date of the signing of this Agreement. Upon expiration of this period, usually lifetime of client, all such materials may be destroyed unless the Client has requested, in writing, that they be retained & agrees to pay reasonable storage charges. The Client shall have reasonable access to all such materials for the purpose of review. The specified time for the Designer to retain such materials shall be two years.
Liability of Designer: The Designer shall take reasonable precautions to safeguard original or other materials provided by the Client. The Designer shall, however, not be liable for any damage to, or loss of any material provided by the Client, including artwork, photographs, or manuscripts, other than or on account of willful neglect or gross negligence of the Designer. Although Metro-designs may recommend that the client utilize the services of various trades people, Metro-designs shall have no liability for payment to these trades people, nor shall Metro-designs have liability as a result of any services or product or materials by said trades people
Search Engines. Metro-designs is not responsible for your search engine promotion or marketing of any kind. Metro-designs Design may offer to help you optimize your site and suggest appropriate search engine submission guidelines for your marketing if requested.
Termination: Either party may terminate this Agreement upon giving written notice to the other as specified below. Upon termination the Designer may retain any initial payment & the Client shall pay the Designer for all hours expended on the Project, up to the date of termination, at the Designer’s standard rates together with all other amounts due hereunder.
Refunds: Once a project has been Designed in full according to the agreed upon project, no refunds are given after design has been approved. If more than the agreed upon number of layouts is provided along with revisions no deposit is refunded. If print color is poor, your order will be reprinted for you at no cost. Refunds for shipping & printing are not given.
No Metro-designs graphics are available for use without written permission.
No Metro-designs graphics may be used by any other Designers.
No Metro-designs graphics are free for commercial use without written permission.
We retain full ownership until job is paid for in full.
These policies are NON-NEGOTIABLE & apply to all jobs.
FILES WILL NOT BE PROVIDED UNTIL WORK IS PAID FOR.